question #65884312

[#1]

hi,
would it be worth me contacting BTOR directly about the postcode problem so that my phone order can be progressed?
its already way past the original tranasfer date and it would seem that there is still a missmatch problem

[#2]

Hi there,
Looking at the latest ticket update from yesterday afternoon it seems the postcode mismatch has been fixed? I'll nudge our team to get the order placed (I believe there were issues with the supplier ordering system yesterday or it would have been placed then).

[#3]

ahh i wasnt sure because bt are still useing the wrong postcode (according to there live chat assistant this morning) and there support team told me there database has the wrong postcode listed (i was contacting them about a broadband billing issue)
would it still be adviseable for me to contact BTOR to get there databse amended with the correct postcode for the future ? (i dont envisage leaveing plusnet for a long time if ever at this point)
or is the missmatch process going to have there database updated to reflect the correct details (i was sure this had actually been done back in november 2010 when i was haveing problems with getting an engineer to visit)
basically i dont want to do anything that might mess up the transfer process