ported phone wont accept incomiing calls
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20-06-2020 1:38 PM
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hi i seam to have a similar issue that other poster have had in when joining plusnet in that my ported number no longer accepts incoming calls
I reported the issue and similar to others plusnet has booked an engineer visit in three days time.
there have been no physical changes to the equipment in my house from when the land line worked with the previous suplier and i think its likely that the issue is with the switchover at the exchange. and the release of the number by my previous supplier.
from what i can see Harry B was really helpfull in hepling other customers
can i avoid waiting for an unnecessary openreach engineer visit?
https://community.plus.net/t5/user/viewprofilepage/user-id/29052
for reference the similar posts are linked below
Fixed! Go to the fix.
Re: ported phone wont accept incomiing calls
20-06-2020 5:42 PM
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quick update I've spoken to customer services again, the team member answering the call believes that the problem should be able to be resolved by Plus Net calling Open reach without the need for an engineer visit.
Unfortunately as its after 5 on Saturday it may take to tomorrow. will see how i get on tomorrow.
Re: ported phone wont accept incomiing calls
20-06-2020 9:04 PM
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The agent you spoke with is right-plusnet need to contact a specific openreach department to place a new number port order, though be aware that will be Monday at the earliest-the OR dept isnt open on a Sunday at all.
Also be aware that these aren't always quick fixes-not due to any technical difficulty but rather lots of different suppliers and orders involved, so in the interim make sure people know to use an alternative number to reach you. Hopefully it's not an issue, but always best to be prepared.
23-06-2020 10:08 AM
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update tuesday morning
all sorted have just received an incoming call the phone line is now working.
Plus net customer support had confirmed they had canceled the engineer visit when I contacted by phone on saturday.
all is now working.
thanks
richard
Re: ported phone wont accept incomiing calls
23-06-2020 12:56 PM
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Thanks for getting in touch @richard2020 and apologies for the delayed staff response. I'm sorry for the issues you've had receiving calls after moving to us but I'm happy to see this is sorted out by our suppliers number porting team.
Let us know if there's anything else you'd need help with.
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