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phone line makes internet drop connection

gadylala
Browser
Posts: 1
Registered: ‎06-12-2017

phone line makes internet drop connection

Hello everyone I just wanted to ask a question.

Is it normal for the internet to drop out / disconnect when I unplug or plug in a phone.

I use microfilters in every used port, internet works fine normally I just wanted to know if this is normal or something is wrong.

Thank you.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,932
Thanks: 9,574
Fixes: 1,513
Registered: ‎21-04-2017

Re: phone line makes internet drop connection

Hello there.

This isn't normal and testing your line isn't finding any issues either.

Can you try plugging your router and home phone into the test socket as explained here?

 

If the problems still persist, I'd head on over to http://faults.plus.net to report the fault to us. When you come to the question that asks you about whether your phone service is working I'd recommend selecting the "I can hear a dial tone and the line is clear" option as this particular problem you're experiencing is generally investigated as a broadband fault.

 

Unless there's noise on your line then we'd investigate it as a phone fault.

 

I hope this helps. -Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet