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no telephone line

wiggo12
Newbie
Posts: 4
Registered: 22-09-2014

no telephone line

Is there are issue with phone lines in the 01793 region?
7 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: no telephone line

Hi wiggo12,
We're not aware of any problems in your area at the moment.
What are the symptoms? Is you line just completely dead?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
wiggo12
Newbie
Posts: 4
Registered: 22-09-2014

Re: no telephone line

No line at all. I've taken the plug out etc. The issue is now being looked into. Not happy though as not able to make or receive calls and no update apart from one email.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: no telephone line

Hi,
I'm sorry to hear this.
I'll make sure that someone looks into it and contacts you today.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
wiggo12
Newbie
Posts: 4
Registered: 22-09-2014

Re: no telephone line

Day 3, no updates, no phone line, seriously not impressed.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: no telephone line

Hi wiggo12,
I have just left you a voicemail.
We should be expecting an update on your line by 5pm tonight. If we don't hear anything from our suppliers, we will endeavour to chase them up tomorrow. I'm sorry that your services are down.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
wiggo12
Newbie
Posts: 4
Registered: 22-09-2014

Re: no telephone line

Your voicemail is a very short and not very clear. All I got was a name....I assume that the update will be via e mail?
Thank you.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: no telephone line

Hi,
Sorry if it was unclear, yes I will make sure an email update is provided.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet