landline fault

[#1]

My landline wont make or receive calls since this morning, though broadband is working. 

Sitting in q for ages now trying to report, with online chat out of action.

Tried troubleshooter test but that isn't working either.

Would appreciate earliest contact and resolution from plusnet. 

Thanks.

[#2]

The troubleshooter can be temperamental and record a fault while giving an error message. Check in your account for tickets; any ticket generated can be found here Tickets

If there isn't anything there you could try https://faults.plus.net

Other than that, try making a complaint using the link right at the bottom of the page "Complaints Code of Practice". What you have isn't really a complaint but that route seems to attract attention.

Please let us know how you get on.