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caller display not working.

FIXED
WendyG1
Newbie
Posts: 4
Registered: ‎10-04-2023

caller display not working.

caller display not working on either of phones. even though it says its active on my account. did the steps ive found on here and it still don't work. anyone  know how to get it working. thanks

6 REPLIES 6
jab1
Legend
Posts: 16,548
Thanks: 5,198
Fixes: 244
Registered: ‎24-02-2012

Re: caller display not working.

@WendyG1 Welcome to the forums. Is this a new Plusnet account, and has caller display worked previously?

John
WendyG1
Newbie
Posts: 4
Registered: ‎10-04-2023

Re: caller display not working.

yes new plusnet account been with them just over a week and a bit now. yea was with bt before and it worked fine with them.

jab1
Legend
Posts: 16,548
Thanks: 5,198
Fixes: 244
Registered: ‎24-02-2012

Re: caller display not working.

OK - sounds like it hasn't completed on either the PN and/or BT side properly - I would give Plusnet CS a ring and ask them to check.

John
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: caller display not working.

Fix

Thanks for getting in touch @WendyG1, I'm sorry about the hassle with Caller Display not being added. I've done this for you now and it wasn't added on the line, normally it only takes a couple of hours to activate but I'd give it up to 24 hours. After this if you still notice it's not working, just let us know on this thread Smiley 

 Curtis Smith
 Plusnet Help Team
WendyG1
Newbie
Posts: 4
Registered: ‎10-04-2023

Re: caller display not working.

thank you both its all working now. thanks again much appreciated.

WendyG1
Newbie
Posts: 4
Registered: ‎10-04-2023

Re: caller display not working.

thanks for your help it was much appreciated.