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Landline is still working!

FIXED
knappettg
Dabbler
Posts: 17
Registered: ‎10-06-2009

Landline is still working!

I recently upgraded my Full Fibre package to Fibre145 which does not include the landline.

However the landline still works. When will it be disconnected?

3 REPLIES 3
Townman
Superuser
Superuser
Posts: 23,038
Thanks: 9,620
Fixes: 160
Registered: ‎22-08-2007

Re: Landline is still working!

Was the land line with Plusnet or some other provider?

When the order for FTTP was processed, what response did you give to the question about retaining your phone number / service?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

knappettg
Dabbler
Posts: 17
Registered: ‎10-06-2009

Re: Landline is still working!

Landline and fibre to house (60mb) were both with a Plusnet.

I was told that to upgrade to Fibre145 I would no longer be able to have the landline. That is ok as it is only used by marketing companies.

 

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 377
Thanks: 144
Fixes: 27
Registered: ‎01-12-2020

Re: Landline is still working!

Fix

Hi @knappettg, I can see you've spoken to one of my colleague who has sorted this out for you Smiley 

 Curtis Smith
 Plusnet Help Team