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bt outreach cant fix my line

tony4384
Dabbler
Posts: 10
Registered: ‎20-06-2014

bt outreach cant fix my line

twice bt outreach has stopped a crackly noise on my line, twice we have had heavy rain and now it has returned in spades, the noise is so bad I cannot hear fxxx all when will bt replace this ancient 0.78 Kilometer (to the street cabinet) and when will I get the service I am supposed to get, this customer-ISP-BT Outreach circle is bloody stupid, why can we not complain directly to the  idiots who own the copper wire???
1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: bt outreach cant fix my line

Sorry to hear the problems are ongoing after a couple of visits, I can see you reported this to us a few days ago again and we've replied. It might be that the way forward is another engineer visit.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.