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Who owns line to property
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Who owns line to property
23-10-2010 1:58 AM
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Have my phone line, rental and broadband with Plusnet. If there is a fault with the line coming into my property who's responsibility is it to repair, BT or Plusnet. Came home from work today and my line pulled off the bungalow wall by a delivery lorry i believe.
Thanks
Thanks
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Re: Who owns line to property
23-10-2010 7:53 AM
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the line is owned by BT, but if you have a fault, PN have to organise the repair
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Re: Who owns line to property
23-10-2010 7:53 AM
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Hi, welcome to the forum.
Ultimately, the line is owned and maintained by BT OpenReach.
As a retail customer, faults should be reported to whoever you pay line rental to - in this case Plusnet. Report is as physical damage, and don't mention broadband.
Ultimately, the line is owned and maintained by BT OpenReach.
As a retail customer, faults should be reported to whoever you pay line rental to - in this case Plusnet. Report is as physical damage, and don't mention broadband.
Murphy was an optimist
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Message 3 of 7
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Re: Who owns line to property
23-10-2010 7:59 AM
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dont think they sould worry about the broadbank bit, the cable has been pulled off the wall
Message 4 of 7
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Re: Who owns line to property
23-10-2010 8:02 AM
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Precisely.
Murphy was an optimist
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Message 5 of 7
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Re: Who owns line to property
23-10-2010 6:04 PM
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Thanks Guys
Will report fault to Plusnet monday. Working all weekend, 12 hr shifts, so can do without landline / internet for a while. Not sure if the boss will agree though.
Will report fault to Plusnet monday. Working all weekend, 12 hr shifts, so can do without landline / internet for a while. Not sure if the boss will agree though.
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Re: Who owns line to property
23-10-2010 6:24 PM
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the help line is open 24/7 if you have lost your line, try 0114 295 5183, or 0845 140 0080
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