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Who owns line to property

catseye
Not applicable
Posts: 2
Registered: ‎23-10-2010

Who owns line to property

Have my phone line, rental and broadband with Plusnet.  If there is a fault with the line coming into my property who's responsibility is it to repair, BT or Plusnet.  Came home from work today and my line pulled off the bungalow wall by a delivery lorry i believe.
Thanks
6 REPLIES 6
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Who owns line to property

the line is owned by BT, but if you have a fault, PN have to organise the repair
198kHz
Seasoned Hero
Posts: 5,595
Thanks: 2,579
Fixes: 37
Registered: ‎30-07-2008

Re: Who owns line to property

Hi, welcome to the forum.  Smiley
Ultimately, the line is owned and maintained by BT OpenReach.
As a retail customer, faults should be reported to whoever you pay line rental to - in this case Plusnet. Report is as physical damage, and don't mention broadband.
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Who owns line to property

dont think they sould worry about the broadbank bit,  the cable has been pulled off the wall
198kHz
Seasoned Hero
Posts: 5,595
Thanks: 2,579
Fixes: 37
Registered: ‎30-07-2008

Re: Who owns line to property

Precisely.  Roll_eyes
If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
catseye
Not applicable
Posts: 2
Registered: ‎23-10-2010

Re: Who owns line to property

Thanks Guys
Will report fault to Plusnet monday.  Working all weekend, 12 hr shifts, so can do without landline / internet for a while.  Not sure if the boss will agree though.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Who owns line to property

the help line is open 24/7 if you have lost your line, try 0114 295 5183, or 0845 140 0080