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Weekend call option: no website info

lavender48
Hooked
Posts: 6
Registered: ‎14-02-2017

Weekend call option: no website info

I have added in the option to make evening and weekend calls as part of my package on my landline. I can never find the information on the website about which times of the evening and weekend are included. I have had to phone Plusnet to ask. Then I forget (age, infirmity). I wish they would give this information either on my account or as part of the general information about this particular option.

I have a vague recollection that it starts at 7 pm in the evening but that's as far as it goes.

Have I missed this on the website?

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6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 15,464
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Registered: ‎30-07-2007

Re: Weekend call option: no website info

You'll find the information here https://www.plus.net/help/legal/residential-phone-tariffs/#evening-weekend-uk in the 'how we charge for calls' section

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lavender48
Hooked
Posts: 6
Registered: ‎14-02-2017

Re: Weekend call option: no website info

Thanks Mister W but still no info there in regards to times when these calls can be made.

Townman
Superuser
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Registered: ‎22-08-2007

Re: Weekend call option: no website info

It is higher up that page here - Plusnet landline call tariffs | Help | Plusnet

You need to expand the "how we charge for calls" item.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

lavender48
Hooked
Posts: 6
Registered: ‎14-02-2017

Re: Weekend call option: no website info

Thanks again. Yes that's most of the info - though not easily found. I have to assume that "all day Saturday and Sunday" means midnight to midnight?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,574
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Registered: ‎27-11-2020

Re: Weekend call option: no website info

Hey there @lavender48 the weekend package is 7pm on the Friday until 7am on the Monday Smiley I hope that answers it for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
lavender48
Hooked
Posts: 6
Registered: ‎14-02-2017

Re: Weekend call option: no website info

Thank you Plusnet help team.

Would appreciate if this can be feedback for including and flagging up this info on the website 🙂

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