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Voicemail

cfcws
Grafter
Posts: 40
Registered: ‎13-08-2007

Voicemail

I turned my voicemail off a while ago but it seems to have come back.
My features page says it is turned off but at the moment 1571 works.
How do I get it turned off again if it is showing as off already.
Also I am now getting a lot of calls where Caller ID is not working. I know it is not working as they are calls from family mobiles.
Has something been changed?
9 REPLIES 9
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail

I'm not too sure why voicemail was re-applied to the line. Looking at the order history, it wasn't us that placed the order, it was done by someone from the support team of the program we use to place orders Huh
I've placed an order to remove voicemail and sent an email to query why this was added back on in the first place.
In regards to caller display when you say it's not working on 'a lot of calls' are you still getting calls come through where this does work?
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
cfcws
Grafter
Posts: 40
Registered: ‎13-08-2007

Re: Voicemail

Thanks for resolving the voicemail issue, I have no idea why it was re-applied.
I have been keeping a watch on Caller Id and it seems to fail when the caller is on a mobile.
It used to work fine.
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail

Not sure why that would be, unless the mobiles had all been set to withhold their numbers.
I'll remove it and re-add it to see if that makes any difference for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
cfcws
Grafter
Posts: 40
Registered: ‎13-08-2007

Re: Voicemail

Ok thanks for your help in sorting this out.
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail

No problem Smiley
I've just placed the order to put caller display back on the line following the removal of it earlier.
Let us know if you're still having problems with it over the next few days.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
NorthPole
Aspiring Pro
Posts: 255
Thanks: 39
Fixes: 6
Registered: ‎05-07-2013

Re: Voicemail

HarryB, while visiting my brother (also a Plusnet customer) this weekend, I discovered that Voicemail appears to have been recently activated on his phone line, although he has never requested it (he has an answering machine) and it is not shown as active in the Phone Control Panel for his account.
If you could PM me, I'll let you have his customer name.
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: Voicemail

Feel free to PM me their username and I'll take a look.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
GS123
Not applicable
Posts: 2
Registered: ‎19-02-2016

Re: Voicemail

can someone from plusnet please read this and Help.
I WANT TO TURN OFF MY 1571 VOICEMAIL .
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Voicemail

Please try to avoid posting in capitals, it's considered shouting.
My colleague has responded to your duplicate post on this here: http://community.plus.net/forum/index.php/topic,148075.msg1308117.html#msg1308117
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.