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Unlimited calls package

cslogg
Dabbler
Posts: 12
Thanks: 1
Registered: ‎04-02-2018

Unlimited calls package

I am trying to change my call plan from Unlimited Weekend Calls to the Unlimited Anytime calls package online.

For the life of me I cannot find out how to do this.

Can someone give me a dummies guide please ?

7 REPLIES 7
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Unlimited calls package

Go into your account in the member centre. Look for the tab labelled Product Change. Click on Change My Product.

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cslogg
Dabbler
Posts: 12
Thanks: 1
Registered: ‎04-02-2018

Re: Unlimited calls package

I have tried that but all I get when i click on Product Change is a "Contact us " form.

I thought this sort of thing could be done online.

cslogg
Dabbler
Posts: 12
Thanks: 1
Registered: ‎04-02-2018

Re: Unlimited calls package

Sorry just to add there was no Change my Product option.

 

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Unlimited calls package

Try this link: https://www.plus.net/apps/account/change/16170603/Broadband click on 'keep this package' and it should work through to the home phone options

Edit

This doesnt work so log into your account In the Member Centre

See attached file for Product Change tab.

 

 

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cslogg
Dabbler
Posts: 12
Thanks: 1
Registered: ‎04-02-2018

Re: Unlimited calls package

As in a previous post.I have been to the Members Centre and clicked on Product Change tab but am just taken to a contact form that appears to be for non Plusnet customers.

Does it not do the same for you ?

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Unlimited calls package

Nope, I'm sorry but I can can get in to it. If you are already logged in I have no idea why it would take you to a contact us form. I guess that you either need to ring or use live chat.

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abails0105
Plusnet Help Team
Plusnet Help Team
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Registered: ‎02-05-2017

Re: Unlimited calls package

Hi @cslogg

 

Apologies for the problems you have encountered in trying to change your call plan. I can see this has since been rectified for you and this will take effect from your next billing date.

Don't hesitate to get back in contact with us if you need any further assistance.

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team