cancel
Showing results for 
Search instead for 
Did you mean: 

Unknown call charge ?

SirLurkalot
Grafter
Posts: 33
Thanks: 5
Fixes: 1
Registered: ‎21-07-2016

Unknown call charge ?

My sister's bill has 20 20p call charges this month, each has no call destination, described as other, and no call length. What are they? Thanks.

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 16,288
Thanks: 6,242
Fixes: 447
Registered: ‎30-07-2007

Re: Unknown call charge ?

Call return has a fixed 20p charge , is that a possibility ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: Unknown call charge ?

It's the same charge, I believe, for Ring Back, where you press 5 after getting engaged tone and you're called back when the line is free.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
SirLurkalot
Grafter
Posts: 33
Thanks: 5
Fixes: 1
Registered: ‎21-07-2016

Re: Unknown call charge ?

Thanks for the suggestion. What exactly are call returns? I assumed if she called back, it would just be charged as another call. She not entirely with it, so anything's a possibility !

SirLurkalot
Grafter
Posts: 33
Thanks: 5
Fixes: 1
Registered: ‎21-07-2016

Re: Unknown call charge ?

I can't imagine she'd know about that but I'll ask when I get a chance. Thanks

198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: Unknown call charge ?

 Call Return is where you press 3 to return the call to a number announced on 1471.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Baldrick1
Moderator
Moderator
Posts: 12,412
Thanks: 5,586
Fixes: 430
Registered: ‎30-06-2016

Re: Unknown call charge ?

Or a reminder call. https://www.plus.net/help/legal/residential-phone-tariffs/  

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

SirLurkalot
Grafter
Posts: 33
Thanks: 5
Fixes: 1
Registered: ‎21-07-2016

Re: Unknown call charge ?

I can only imagine that she's suddenly doing something inadvertently, which she doesn't understand. I will have to check next time I go there. Thanks for the quick replies.