Subscription charge
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- Re: Subscription charge
Re: Subscription charge
18-04-2008 12:00 AM
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Re: Subscription charge
18-04-2008 1:10 AM
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I'll wait until I receive email notification of what payments are due before taking action raising a ticket. This should be in the next few days.
Re: Subscription charge
18-04-2008 1:19 AM
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Quote from: Paul03 PUGIT request raised.
This has been raised as PUGIT Issue 414 and comments on the item can be added in the comment topic here.
Re: Subscription charge
18-04-2008 9:22 AM
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Re: Subscription charge
18-04-2008 10:39 AM
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I've also posted a reply to that as the scenario you've posted isn't always the case (I've got two lots of discount running concurrently as has one of my referrals). It looks like it's something that needs to be sorted so that there is a least some consistency with how things are managed.
Re: Subscription charge
18-04-2008 6:22 PM
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I just hope that someone sorts out the problem and that I do eventually receive my 3 months discount without having to keep pleading for it. The promise of the discount was the main incentive that finally made me swap from BT to Home Phone.
I still have my doubts as to whether I will ever automatically receive this discount without any further problems and having to contact Plusnet again to ask why I haven't received it.
Re: Subscription charge
18-04-2008 8:44 PM
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My situation is identical to yours, only difference is I'm in Alberta, Canada at the moment, so I'll just have to sit back and wait for the emails advising me what PlusNet will be taking from my account by Direct Debit sometime next week.
I'm pretty confident they will get it right though.
Re: Subscription charge
18-04-2008 9:53 PM
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You'll then need to hit the little "+" symbol on each entry until you find one that says "Discount has been created" or something similar - see screenshot.
Re: Subscription charge
18-04-2008 10:57 PM
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As the saying goes: 'Been, there, done that and bought the tee shirt' . No sign of anything mentioning the word 'discount'.
Nevermind I'll just wait until next week when, hopefully, all will be revealed.
Re: Subscription charge
20-04-2008 3:27 PM
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This advance notice is to let you know that a payment of £25.31, for your
PlusNet Internet account will soon be taken, on or after 22/04/2008.
I calculate this is made up as follows:
BBYW Option 3 19.99
Referral discount 1.00 credit
4th Monthly discount on Broadband 5.00 credit
Home Phone 9.99
To bring billing period into line 1.33
Total 25.31
Could someone from PlusNet please help me out here.
As a side issue I have just risen from my bed in Alberta (7 hours behind you guys). It's currently -10C and there is 15 cms of snow on the ground that has fallen in the past 24 hours and it's still snowing. It's a total WhiteOut.
Re: Subscription charge
20-04-2008 4:11 PM
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It is all rather confusing because I was charged less last month than I should have been so I thought that the discount had been added - not so it seems.
Although discounts are a welcome bonus, I would gladly give them up for a consistent but slightly lower bill.
Re: Subscription charge
20-04-2008 5:19 PM
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Surely their system can manage two discounts at the same time.
Re: Subscription charge
20-04-2008 8:31 PM
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When the Home Phone was set up I had 2 months of broadband discount to go so they essentially cancelled the remaining broadband discount and set up 2 months discount @ £10 with a note on my account to add 4 months of discount @£5 from May.
See screenshots!
I think it's more of a case that the CSC reps concerned need "educating" rather than it can't be done
[Moderators Note by Daniel (Assos), Removed image "disc.jpg" as it contained the name of a CSC agent. The posting of CSC Agent names is not permitted as per the link:rules.]
Re: Subscription charge
20-04-2008 8:45 PM
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Re: Subscription charge
20-04-2008 8:51 PM
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Quote from: PJ Where's Mand when you need her?
Hope she's back on Monday.
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