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Strange Voice Mails

choccylab
Dabbler
Posts: 13
Registered: ‎22-07-2010

Strange Voice Mails

Hello.

 

I have a very odd error that's been going on for some months but is now getting worse.

I come in to a voice mail that says 

 

"please redial with the area code 01908 etc etc (it then lists my OWN phone number) and then says "you have not been charged for this call"

 

What on earth is going on?  How am I getting calls resulting in voice mails where the usual automated voice telling you to use an area code is there reading out my own number to me.  

 

At first this would happen once a week, now we are receiving them 3 or 4 times a day.  Any suggestions welcome...

 

11 REPLIES 11
Gandalf
Plusnet Help Team
Plusnet Help Team
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Thanks: 5,941
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Registered: ‎21-04-2017

Re: Strange Voice Mails

Hi there,

 

That's quite a strange issue. I'm going to try to remove and then re-add your voicemail feature. The process can take an hour or so, I'll let you know once it's completed.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
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Thanks: 5,941
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Registered: ‎21-04-2017

Re: Strange Voice Mails

That's been done now. Let us know if you continue to have this issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
choccylab
Dabbler
Posts: 13
Registered: ‎22-07-2010

Re: Strange Voice Mails

Hi

 

 I am now getting the message attached but on the voice mail base unit of my BT phone.  Your forum doesn't allow .wav files to be uploaded so once you download it, change the jpg to wav and you'll be able to play and hear the message.

 

Thanks

 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
Thanks: 5,941
Fixes: 991
Registered: ‎21-04-2017

Re: Strange Voice Mails

Just had a listen, that's strange. Have you tried a different phone in case that's the issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
choccylab
Dabbler
Posts: 13
Registered: ‎22-07-2010

Re: Strange Voice Mails

Well it's a set of three handsets with one base unit - nothing special and everything else seem fine.  We get a lot of calls where they are silent if we answer - if we don't, we then get this message left!

 

Of note I can't dial locally without the dial code either - is that usual?  

choccylab
Dabbler
Posts: 13
Registered: ‎22-07-2010

Re: Strange Voice Mails

Also I'm wondering how this is skipping the PlusNet voicemail service entirely and getting to the phone base unit now?

198kHz
Hero
Posts: 4,962
Thanks: 1,723
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Registered: ‎30-07-2008

Re: Strange Voice Mails


@choccylab wrote:

 

Of note I can't dial locally without the dial code either - is that usual?  


 

Not usual, but that does apply in Milton Keynes area -

http://www.area-codes.org.uk/01908.php

The older I get, the earlier it gets late.

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Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Strange Voice Mails


@choccylab wrote:

Also I'm wondering how this is skipping the PlusNet voicemail service entirely and getting to the phone base unit now?


That's odd. It's usually the voicemail service that kicks in before a built-in answering machine on the handset. I guess that the opposite could occur too. You could try removing the voicemail feature here. That way, if the problem still occurs it may point to the handset instead.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
choccylab
Dabbler
Posts: 13
Registered: ‎22-07-2010

Re: Strange Voice Mails

How would a handset be responsible for generating voice mail messages complaining about a missing area code after receiving an incoming call?  The phone rings, I don't answer it, a few seconds later I get the beep to say there is a message and this is what has been left.  Something from the outside is generating these messages.

 

Are you able to see when/where my calls are coming from.

 

Bonus points if someone can tell me the "calls are coming from inside the house"

 

 

 

 

198kHz
Hero
Posts: 4,962
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Registered: ‎30-07-2008

Re: Strange Voice Mails

Very very odd.  Undecided

 

Just to clarify - are these messages definitely from 1571 and not from your answering machine?

The older I get, the earlier it gets late.

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HarryB
Community Gaffer
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Registered: ‎25-03-2015

Re: Strange Voice Mails

Are you able to see when/where my calls are coming from.

I'm afraid not.

 

To try and rule out 1571 voicemail, I'd recommend trying what Anoush suggested:

try removing the voicemail feature here. That way, if the problem still occurs it may point to the handset instead.

If your handset has built in voicemail and you also have voicemail on your line itself, one will simply be made redundant by the other.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional