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Storm damaged tree brought down phoneline

Vintage
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Posts: 2
Registered: ‎24-02-2017

Storm damaged tree brought down phoneline

A very large tree has fallen and brought down the phone lines who do I contact, Plusnet is my provider but Open Reach installed the phone line (cable) from the main road to my premises

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Oldjim
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Registered: ‎15-06-2007

Re: Storm damaged tree brought down phoneline

https://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellus.do

We also want to know immediately if you think that any part of our network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe Openreach worksites. We'd like you to call us on the Damage Reporting Number,  0800 023 2023  (Option 1), if you spot any of the following so we can attend to it quickly:

  • Damaged underground cables (typically caused by mechanical diggers in built-up areas)
  • Loose cables or cables dangling from telephone poles
  • Damaged green cabinets and/or open doors on them
  • Damaged telephone poles (e.g. poles leaning at awkward angles, or poles that have been completely smashed to the ground)
  • Loose, cracked or missing manhole covers
Vintage
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Posts: 2
Registered: ‎24-02-2017

Re: Storm damaged tree brought down phoneline

Thank you so much I'll ring them in the morning Smiley

Anoush
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Registered: ‎22-08-2015

Re: Storm damaged tree brought down phoneline

Hi there,

If there's noticeable/visible damage, the contact number that Oldjim has supplied is one of the best ways forward.

Just to add to this, it may be worth reporting the fault to us using the following link: https://www.plus.net/my-account/tools/phone-troubleshooter/

Once the line test completes, I would then advise checking for any open questions raised at https://www.plus.net/wizard/?p=search which should indicate a fault has been raised to Openreach (if an external fault is detected)

I hope this helps you
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