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How to turn off voicemail service

FIXED
whibbs
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-04-2016

How to turn off voicemail service

Could you please turn off the voicemail on my line as I don't need it

Thanks

wayne

11 REPLIES 11
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: How to turn off voicemail service

Fix

Have you tried to turn it of yourself at the Member Centre?
You should be able to  turn it off at https://portal.plus.net/plustalk/index.php?page=wlr_remove_call_features Login required. It can take several hours before it's deactivated.

whibbs
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-04-2016

Re: How to turn off voicemail service

thanks that worked a treat.

thanks again

wayne

bonfi
Newbie
Posts: 3
Registered: ‎15-10-2016

Re: How to turn off voicemail service

Please turn off my voicemail feature. I never asked for it and cannot deactivate it online at the remove features page.

Fashion Underwear for Men - www.bodyexposed.co.uk
Mav
Moderator
Moderator
Posts: 21,516
Thanks: 4,395
Fixes: 501
Registered: ‎06-04-2007

Re: How to turn off voicemail service

Moderator's note by Mike (Mav)

Duplicate post removed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How to turn off voicemail service

@bonfi - Sorry to see voicemail is active on your line but not actually on your account. I've placed an order to remove this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
bonfi
Newbie
Posts: 3
Registered: ‎15-10-2016

Re: How to turn off voicemail service

Thanks Harry, its turned off now.

Fashion Underwear for Men - www.bodyexposed.co.uk
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How to turn off voicemail service

Glad to hear that. Thanks for confirming Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
OldDragon
Browser
Posts: 1
Registered: ‎04-02-2017

Re: How to turn off voicemail service

You should be able to but you can't. The posted link takes you to the homepage not anywhere where you can change your settings. Having just spoken to PlusNet you cannot do it online, you need to phone them armed with your bank details that you pay your contract with or they can't change it. To get the number go through the contact us tab and keep hitting the option at the bottom that says still need help. You'd think someone would invent a simple phone code to do it - oh I forget

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How to turn off voicemail service

Welcome to the community forum @OldDragon.

 


@OldDragon wrote:

Having just spoken to PlusNet you cannot do it online

Are you referring to Landline or Mobile? As you certainly can remove voicemail from your landline online via the link that Anotherone has posted, providing the call feature has been added in the correct way and is active on the line and on the account as it should be.

 

If you're referring to mobile, I do apologise for any inconvenience you've experienced while trying to remove the feature.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
OldSchool
Browser
Posts: 1
Registered: ‎06-02-2017

Re: How to turn off voicemail service

Hi

Can you please do this for me too?  I have tried doing it online but it doesn't say it is enabled so I can't disable it!

 

Many thanks

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How to turn off voicemail service

Welcome to the community forums @OldSchool.

 

Sorry to see voicemail has been activated on your line despite not being requested on the account. I've placed an order to remove that and it should be gone within 24 hours (Although usually much sooner)

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional