Problem with phone

[#1]

Hi I'm a long time PN customer I've never had any problems but the last couple of weeks I've had issues.  The first is a noisy line I've done a quiet line test, it also drops my BB connection when the phone rings.  My broadband connection also drops for no reason I've got a new line,master socket and router so think it must be a exchange issue. Thanks

[#2]

You need to run through the phone fault process.

[#3]

I've tried that it always comes up with oops somethings gone wrong!!

[#4]

Hello there,

Sorry to hear you are having problems with your phone service.

Is your line noisy without your router plugged in?

[#5]

Yes it is still noisy I've just tried it than then spent spent the next 15 minutes trying to connect 

[#6]

If you haven't already I'd recommend running through a few checks at: https://www.plus.net/help/phone/phone-line-troubleshooting/

Should you continue to experience problems please feel free to private message me with your username and I'll see what I can do on Monday to progress this to an engineer.

[#7]

Thank you for your PM.

I've tested the line and I haven't been able to detect a fault, so I've opened a ticket on your account that you can respond to if you would like us to arrange an engineer appointment.