Caller ID not working

[#1]

Hi
Phone line changed from BT to Plusnet today and caller ID has stopped working although it is showing as active in the member control panel. *#234# says 'not available'  Could someone investigate for me?
Thanks

[#2]

Hi
Phone line changed from BT to Plusnet today and caller ID has stopped working although it is showing as active in the member control panel. *#234# says 'not available'  Could someone investigate for me?
Thanks

[#3]

I'm getting this looked into for you.

[edit]

We've raised this to our suppliers so they can investigate.

[#4]

Already sorted thanks.  Spent 45mins on Friday waiting to get through to online chat to be told CallerID hadn't been processed (as I suspected).  It's working now.

[#5]

Glad to hear it!