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Plusnet Call Protect question

FIXED
maranello
Pro
Posts: 1,262
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Plusnet Call Protect question

Hoping someone can clarify

When phoning a UK landline number from abroad using a UK registered mobile phone, will the call be classed as an international call and therefore be diverted by Call Protect if international calls are set up for diversion?

My other car isn't a Ferrari
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,940
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Registered: ‎27-04-2007

Re: Plusnet Call Protect question

Fix

Hi maranello, Yes, it would be classed as an international call still. If you want to call from a mobile overseas and have international calls diverted at home you'd need to set your number up on the VIP list to override being diverted. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
maranello
Pro
Posts: 1,262
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Plusnet Call Protect question

@adamwalker

Thanks for providing the clarification, and for your quick response.

As an aside, finding details of Call Protect in the Help and Support section is not easy, and somewhat lacking in detail, hence my question.

My other car isn't a Ferrari
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,612
Thanks: 321
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Registered: ‎22-01-2018

Re: Plusnet Call Protect question

Thanks for your feedback @maranello@, we really do appreciate it

 

I will ensure this is passed to the relevant team and please don't hesitate to get in touch if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team