cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Call Protect and Broadband Login

BobR1
Rising Star
Posts: 79
Thanks: 13
Fixes: 1
Registered: ‎10-10-2021

Plusnet Call Protect and Broadband Login

Have just received emails telling me Plusnet CallProtect has been removed from my phone account. I certainly didn't request that!

Also I can't get logged in on the Plusnet site to my broadband account.

All  very strange.

 

 

2 REPLIES 2
BobR1
Rising Star
Posts: 79
Thanks: 13
Fixes: 1
Registered: ‎10-10-2021

Re: Plusnet Call Protect and Broadband Login

Ignore the broadband login thing, I'm logged in now.

As regards Call Protect; I see a dagger symbol which, if I'm understanding correctly, is saying that if add-on cost of features is less than £3 it will be invoiced the following month. Is that really saying that if you have not taken up any of the chargeable features they will still invoice the user £3 per month?

As you have probably concluded I'm really confused with what's going on.

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Plusnet Call Protect and Broadband Login

Hi @BobR1 

Sorry for any confusion caused by this

I can see you've got the Call Protect feature added back on now. Is it back up and running now?

With regards to the £3, this only applies to call features that are chargeable. Call protect is free so you won't be charged for using it 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team