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Please Check the Line Cord

picklepercy
Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-09-2015

Please Check the Line Cord

Our phone has started to display an error on the handset which says "please check the line cord". I have tried unplugging everything and plugging it all back in but the error persists. Everything was fine until the other day and we had not moved anything around or anything like that.
I don't have access to another handset to be able to check if that is the issue.
Any ideas?
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Please Check the Line Cord

I've just been through a line test on the off-chance that was causing the issues, and it's come back as:
Test Result: Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Earth Contact
So I'm going to raise that to Openreach for you and will add a ticket to your account with the detail.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Mustrum
Community Veteran
Posts: 3,069
Thanks: 786
Fixes: 73
Registered: ‎13-08-2015

Re: Please Check the Line Cord

Well the obvious one is to get access to another phone Roll_eyes
picklepercy
Dabbler
Posts: 23
Thanks: 1
Registered: ‎15-09-2015

Re: Please Check the Line Cord

Why spend money doing that when I can post here? My phone was working fine a few days ago and it has just been sitting in it's stand since then.
And looking at the reply from Chris, it seems like it was best that I didn't.
Roll_eyes indeed
dick:quote
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Please Check the Line Cord

It's always worth having a spare WIRED handset for testing purposes - it's not as if they cost much: http://www.argos.co.uk/static/Product/partNumber/5526527.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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wisty
Pro
Posts: 591
Thanks: 112
Fixes: 8
Registered: ‎30-07-2007

Re: Please Check the Line Cord

Also handy for ringing the electricity people when the power goes out!