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Please Check the Line Cord

picklepercy
Dabbler
Posts: 23
Thanks: 1
Registered: 15-09-2015

Please Check the Line Cord

Our phone has started to display an error on the handset which says "please check the line cord". I have tried unplugging everything and plugging it all back in but the error persists. Everything was fine until the other day and we had not moved anything around or anything like that.
I don't have access to another handset to be able to check if that is the issue.
Any ideas?
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Please Check the Line Cord

I've just been through a line test on the off-chance that was causing the issues, and it's come back as:
Test Result: Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Earth Contact
So I'm going to raise that to Openreach for you and will add a ticket to your account with the detail.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,551
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: Please Check the Line Cord

Well the obvious one is to get access to another phone Roll eyes
picklepercy
Dabbler
Posts: 23
Thanks: 1
Registered: 15-09-2015

Re: Please Check the Line Cord

Why spend money doing that when I can post here? My phone was working fine a few days ago and it has just been sitting in it's stand since then.
And looking at the reply from Chris, it seems like it was best that I didn't.
Roll eyes indeed
dick:quote
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Please Check the Line Cord

It's always worth having a spare WIRED handset for testing purposes - it's not as if they cost much: http://www.argos.co.uk/static/Product/partNumber/5526527.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
wisty
Pro
Posts: 465
Thanks: 63
Fixes: 6
Registered: 30-07-2007

Re: Please Check the Line Cord

Also handy for ringing the electricity people when the power goes out!