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Phone order in progress for about a month.

FIXED
weeally46
Rising Star
Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Phone order in progress for about a month.

Hello, I added caller display to my phone account and it's been stuck on phone order in progress since.

Can anyone help?

7 REPLIES 7
Townman
Superuser
Superuser
Posts: 23,199
Thanks: 9,717
Fixes: 162
Registered: ‎22-08-2007

Re: Phone order in progress for about a month.

There are known issues in the business back end to BT Openreach systems, where orders raised by Plusnet, passed to BT Openreach do not always report back that the request has been actioned.  Is CLI working?

Fixing the "in progress" status will need a bit of magic from one of the staff members...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,323
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone order in progress for about a month.

Fix

Hi there,

I'm sorting that out for you. If you can check back after an hour, your call features should have activated.

Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
weeally46
Rising Star
Posts: 110
Thanks: 10
Registered: ‎07-12-2020

Re: Phone order in progress for about a month.

@Gandalf Thanks

oh_well
Newbie
Posts: 2
Thanks: 1
Registered: ‎24-05-2022

Re: Phone order in progress for about a month.

Hi, I also have this problem; error message on login saying open phone order, no changes can be made. Have called support three times about this, the agent did enable call protection manually but the message persists.

Can this be fixed please?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,323
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone order in progress for about a month.

Hi there, I'm really sorry for the issues you've had with this.

From what I can see there are a few call features showing as pending activation, but not all of them are active with our suppliers. I've placed an order to fix that and once done, I'll update your account to reflect there's no open order. 

This should be within the next hour. Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
oh_well
Newbie
Posts: 2
Thanks: 1
Registered: ‎24-05-2022

Re: Phone order in progress for about a month.

Many thanks Gandalf, problem has gone. Much appreciated.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,323
Fixes: 1,602
Registered: ‎21-04-2017

Re: Phone order in progress for about a month.

Awesome, no worries! Let me know if there's anything else you'd need help with. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet