Phone Line down (again) and Broadband as low as .50
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Re: Phone Line down (again) and Broadband as low as .50
10-01-2020 2:29 PM
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Hi Anoush
Got to say I like this personal service lol
I am back in so if you want to send me a Text I can disconnect to suit you !
Cheers JT
Re: Phone Line down (again) and Broadband as low as .50
10-01-2020 3:27 PM
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11-01-2020 10:15 AM
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Hi Gandalf
Engineer visited earlier this morning. He reported nothing found on my premises - and would be submitting a lengthier Report
He said my Speed would never be totally brilliant because I am over 1K from the Green Box but I am happy with 12 to 13 that I seem to get , and this was about the fault of no Landline and spped of from 0.5 to 5.0 which has now been resolved imo
As a PS the Green Box which had the doors tied up and flimsy platic cover over it was replaced sometime yesterday and is now totally secure so that is fixed too
I would like to thank you personaly for walking me through this and happily will Tick "this Fixed my problem" box on my account because I am sure it has
Cheers once again JT
Re: Phone Line down (again) and Broadband as low as .50
11-01-2020 12:49 PM
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Hi JT
Thanks for the overview, it's good to see that a thorough investigation was carried out and the green box has been sorted now.
Hopefully this means that you don't experience any further issues in the future.
No problem at all for the assistance, I'm always happy to help in any way I can, and feel free to let me know if there's ever anything else you'd need help with.
I'll wrap things up on your account/ticket etc when I'm back in the office on Monday.
Cheers,
Anoush
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