cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Line Fault

FIXED
AW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎18-10-2018

Phone Line Fault

Hi,

I have a constant noise on my line since the weekend and no one can hear me when I call. I have done all the usual tests as advised and run the online troubeshooter which does not show any fault is it possible to get this looked into as I cannot get through to customer services?

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Phone Line Fault

Thanks for getting in touch @AW

Can you drop me a PM with the account username so I can look into that for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
AW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎18-10-2018

Re: Phone Line Fault

I have sent several PMs and received no reply can you help- no phone since Saturday!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Phone Line Fault

Fix

Thanks for getting in touch @AW and apologies for the delayed response.

Our tests aren't showing any external issues.

Can you respond to the ticket I've created on your account and post back once you've done so? -Matt

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team