Hi Jazz,
Yes, my conversion did take place on schedule but the follow up paperwork seemed to get "stuck" in the system, adding a note to the associated open ticket did not produce any results but the note on the forum certainly did the trick as you can see, the PN support people who monitor the forums always seem to be very much on the ball.
As soon as I had access to my phone "control panel" I was able to add the "caller display" function I required, this was actioned within half an hour and I was suitably advised.
I have recently changed my PN BB to unlimited fibre, was 40 Gb. fibre limited usage, my two teenage boys are becoming very heavy internet users now and were frequently exceeding the monthly allowance, with this package plus line rental paid in advance and evening & weekend free calls package I have calculated that this will still be cheaper than any equivelent BT package, I have always been very happy with PN service accepting the current problems they appear to be having with very long waiting times on their telephone help service, find that I very rarely have any requirement to use this anyway as virtually everything can be done on line.
The excellent on-line options & help facilities also means that my dad, who is a long standing PN customer and much more technical than I, can help me out with any tech. problems I can not manage to negotiate even when he is away from home at his work location, quite a bonus for me and certainly a factor with my choice of ISP's..
Regards,
Caroline R.
