cancel
Showing results for 
Search instead for 
Did you mean: 

Permanently witheld number

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Permanently witheld number

Hello, I wish to have our landline number permanently withheld rather than prefixing with 1470 each time we make a call. Apparently this can be activated by Plusnet. Thank you.

12 REPLIES 12
Smith7
Seasoned Pro
Posts: 441
Thanks: 274
Fixes: 1
Registered: ‎14-09-2021

Re: Permanently witheld number

Welcome to the Forum,

If you have your number permanently withheld you have to enter 1470 before a number you are calling if the person you are calling does not accept withheld numbers

141 is entered before a number to withhold your number if it is not withheld by your supplier.

You have it the wrong way round

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

Thank you for the reply, I got the prefix numbers muddled up but I still require our number to be permanently withheld as it was previously when we first joined Plusnet.  Thank you, John

198kHz
Seasoned Hero
Posts: 5,635
Thanks: 2,648
Fixes: 38
Registered: ‎30-07-2008

Re: Permanently witheld number

Welcome to the forum.  🙂


@JL63 wrote:

Apparently this can be activated by Plusnet. Thank you.


Should be no problem once a Help Team member spots this topic.

Just remember to specify whether you want the version with, or without, the 1470 override option.

Murphy was an optimist
FTTC 40/10   Billion 8800NL
BT technician (Retired)
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Permanently witheld number

Hi @JL63, thanks for getting in touch. I've raised a ticket on your account regarding getting withheld enabled on your account and the ticket I've updated that requires your attention can be seen here:
https://www.plus.net/wizard/?p=view_question&id=21891195

Feel free to give us a nudge on here once you've updated the ticket and we'll happily get this picked up and progressed further for you.

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

Thank you for opening the ticket Ben, as per my email reply to you, please do enable the 141 option. Kind regards, John

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

Thank you for your reply. A Plusnet team member has now opened a ticket to withhold our number.  Best wishes, John

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Permanently witheld number

Hi @JL63, thanks for getting back and confirming. If you could please add a comment onto the ticket on your account confirming this then I can get this in place for you.

If after logging into the member center you paste https://www.plus.net/wizard/?p=view_question&id=21891195 into the address bar or a new tab then it should show the open ticket with an option to add a comment on there. Feel free to give me a nudge on here after doing so.

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

All done as requested Ben, thank you once again.

 

Kind regards

 

John

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Permanently witheld number

Hi John, I've picked this up for you and I've placed an order to withhold your number with the override option. This should be working within 24 hours. Let us know if there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

Hello, thank you for the speedy action, it is very much appreciated.

Kind regards

John

 

JL63
Hooked
Posts: 7
Thanks: 3
Registered: ‎18-10-2021

Re: Permanently witheld number

Thank you Gandalf, the line is now working with number withheld again.

 

Best wishes

 

John

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Permanently witheld number

Awesome, no problem John. Smiley

Let me know if there’s anything else you’d need help with. Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet