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Odd line problem
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Odd line problem
17-05-2013 11:40 AM
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Hi,
I noticed last weekend that me cordless phone wasn't ringing when called, the number calling is displayed, but no ring, when I answer the call, all I can hear is a muffled ringing, I also have no dial tone & can't call out, when tried in the test socket it rings but when I answer it's the same muffled ringing, also no dial tone from the test socket, it's odd as my broadband is working ok, could someone please test my line?
Thanks
Joe.
I noticed last weekend that me cordless phone wasn't ringing when called, the number calling is displayed, but no ring, when I answer the call, all I can hear is a muffled ringing, I also have no dial tone & can't call out, when tried in the test socket it rings but when I answer it's the same muffled ringing, also no dial tone from the test socket, it's odd as my broadband is working ok, could someone please test my line?
Thanks
Joe.
Message 1 of 7
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Re: Odd line problem
17-05-2013 4:41 PM
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Tried to report the problem on the faults page, got a message saying "Sorry, An error occurred whilst processing your request, The error has been recorded and our website team will investigate. Please try again later." 

Message 2 of 7
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Re: Odd line problem
17-05-2013 4:46 PM
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I've just tested this and see it's an exchange fault.
I'm just raising it to Openreach for you now.
I'm just raising it to Openreach for you now.
Message 3 of 7
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Re: Odd line problem
17-05-2013 5:04 PM
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Thanks James

Message 4 of 7
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Re: Odd line problem
17-05-2013 6:02 PM
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I've been told it is being recognised as a fault at the exchange, so hopefully it's fixed soon.
Message 5 of 7
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Re: Odd line problem
20-05-2013 10:51 AM
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Hi there,
I can see this is due to be fixed for you tomorrow, hope it all goes smoothly. Please let us know.
I can see this is due to be fixed for you tomorrow, hope it all goes smoothly. Please let us know.
Message 6 of 7
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Re: Odd line problem
21-05-2013 1:38 PM
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Hi Matt,
Yes, problem is resolved now, thank you.
Joe.
Quote from: Matt Hi there,
I can see this is due to be fixed for you tomorrow, hope it all goes smoothly. Please let us know.
Message 7 of 7
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