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Number Change - Billing/Call Detail

paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Number Change - Billing/Call Detail

I've just moved house and taken PN's phone service with me. 
As it was a move to a different exchange this involved a number change.  However, when I check the Home Phone section of the Member Centre, my billing and call detail is still for the old number (with obviously no new calls showing since the date the number was ceased)
Does anyone know when the information updates to reflect the new number (and show call data for the correct phone line)?
3 REPLIES 3
Emma
Grafter
Posts: 138
Registered: ‎10-09-2007

Re: Number Change - Billing/Call Detail

If it completed today, there will be a ticket on your account to check its completed, then it should get changed over to your new number
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Number Change - Billing/Call Detail

Hi Paul,
It's normally 24 hours or so.
Let me know if nothings changed after the weekend and I'll give it a poke.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Number Change - Billing/Call Detail

@Emma
It completed on Monday (actually the phone was working from last Friday but the official date was Monday) so I was expecting things to happen on Tuesday.
@Jameseh
Will do!!