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Noisy phone line

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Noisy phone line

Since customer srevice is not available could some one please check my phone line as it has gone very noisy and is also causing multiple broadband drop outs.  Thanks.

6 REPLIES 6
BrightonRock
Pro
Posts: 469
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Noisy phone line

Did you run the Phone Troubleshooter? It will do a line check. https://www.plus.net/my-account/tools/phone-troubleshooter/ (You will be asked to log in.)

Don't worry if it says that it has failed as the test can be a bit iffy and may still raise a fault - check in your account for tickets..

HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Noisy phone line

Thanks for that. Not sure if it is working or not but it eventually displays a page with 

Oops, something seems to have gone wrong

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Noisy phone line

As @BrightonRock suggests,it may have created a ticket anyway - you can check here:

https://www.plus.net/wizard/?p=search

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Noisy phone line

Thanks but no ticket reported.  I'll just have to keep ringing and hope I can through eventually.

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Noisy phone line

OK, hope you get through. In the meantime, a staff member may well spot this thread and respond.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
HaresEar
Grafter
Posts: 145
Thanks: 3
Registered: ‎02-10-2013

Re: Noisy phone line

Thanks for your help. I have raised a ticket myself meanwhile.