What does it take to get support out of Plusnet?
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What does it take to get support out of Plusnet?
14-08-2020 6:14 PM
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Well, its been a week of tomorrows.
No response via Twitter. Nothing.
Seriously, if I was happy with customer service like this I could get it from TalkTalk and pay less into the bargain.
I reckon I have grounds to cancel my contract without any penalty whatsoever.
Re: What does it take to get support out of Plusnet?
14-08-2020 6:23 PM
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If you post your problem on here, maybe one of the community can help?
Re: What does it take to get support out of Plusnet?
14-08-2020 6:24 PM
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Welcome to the forums
If you tell us what your issue some of us might be able to help? The community forums often can self help you to resolve your issue and if you flag what your issue is then a PN staff may well pick it up.
But do bear in mind a lot of Plusnet resources and ISP's etc have been diverted to deal with all the major incidents from the flooding in Glasgow all the way to South Wales.
Re: What does it take to get support out of Plusnet?
14-08-2020 6:54 PM
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And via Twitter
And by phone to customer service.
Re: What does it take to get support out of Plusnet?
14-08-2020 7:01 PM
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I wouldn't be so annoyed if I'd been able to contact customer service to be told "yes, there's still WIP but it should all be done by X", but facing a wall of silence day after day is, I am sure you'll agree, pretty galling.
Re: What does it take to get support out of Plusnet?
14-08-2020 7:07 PM
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Hi @Fluffykins
Sadly that control panel message being stuck on work in progress is a very common fault. I have had it for months.
It needs a PN Staffer to pick this up and fix, both the web page and the CLID issue
Maybe one of the Moderators will spot it and get it pushed up the chain.
Re: What does it take to get support out of Plusnet?
14-08-2020 7:36 PM
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Given the stunning silence to phone calls, Twitter requests and my previous posts on this forum, I don't hold out much hope.
Like I said, if I was prepared to accept this level of support, I'd have signed up with TalkTalk.
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