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No dialtone, broadband ok

aNdyrOberts
Newbie
Posts: 3
Registered: ‎24-06-2021

No dialtone, broadband ok

My phone line has no dial tone.  I have taken the cover off the master socket and plugged a corded phone in directly to test and there is still no dial tone.  I have run the trouble shooter a number of times but keep getting "The result of your line check is unclear".

Can someone from PlusNet please run a proper line test and advise where the fault is and how to get resolved? Broadband is still working so a reply by email is fine. No mobile signal here so don't bother trying the alt contact number.

4 REPLIES 4
aNdyrOberts
Newbie
Posts: 3
Registered: ‎24-06-2021

Re: No dialtone, broadband ok

The fault is affecting other users nearby and on the same cabinet so it's obviously an Openreach problem.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: No dialtone, broadband ok

Hi @aNdyrOberts

 

Do you still not have a dial tone? The reason I'm asking is that I've run some tests on the line and have found no issues with the service.

 

If you're still having this problem, we'd need to raise a fault and book in an engineer appoint with you.

 Adam
 Plusnet Help Team - Leeds
aNdyrOberts
Newbie
Posts: 3
Registered: ‎24-06-2021

Re: No dialtone, broadband ok

It's all back ok now thanks.

I was told by a neighbour it was "brief routine maintenance".  But on a cabinet that's only 14 months old?

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: No dialtone, broadband ok

Glad to hear that it's back up and running @aNdyrOberts

 

I wouldn't really be able to assist regarding Openreach maintenance, however if you have any further problems, please feel free to reach out Smiley

 Adam
 Plusnet Help Team - Leeds