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No dial tone but phone is ringing and I can hear the phone ringing when I answer

shas95
Newbie
Posts: 8
Registered: ‎05-02-2013

No dial tone but phone is ringing and I can hear the phone ringing when I answer

Been experiencing a issue with my telephone line were I am not getting a dial tone and theres a faint crackling/static noise. The phone rings when there is an incoming call but when I answer the phone, I can hear a faint phone ringing noise. The phone that is making the call is still ringing too. I also can't make any outgoing calls.

 

This has been happening since yesterday. Please can someone help?

8 REPLIES 8
wilfy33
Hooked
Posts: 8
Registered: ‎27-09-2019

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

I had this l\st year.... turned out to be a duff port in the cabinet where your line is connected into.

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

Hi @shas95,

 

I'm sorry you're having issues. Looks like you've spoken to someone this morning and they've raised a fault. Just had a check and an engineer has already attended, it's having to be passed to another one though as it's an underground fault. I'd expect we'll probably have an update at some point tomorrow. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
shas95
Newbie
Posts: 8
Registered: ‎05-02-2013

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

Hi.
Yep very surprised to have an engineer out so quickly.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

@shas95,

 

It is a very quick turnaround, but not unheard of - just depends on if there's a backlog of faults in the area, which I imagine your doesn't considering it was so prompt. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
shas95
Newbie
Posts: 8
Registered: ‎05-02-2013

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

Hi there

Is there an update to this? I haven’t heard anything since the engineer came on Friday and was unable to fix it.
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

 

Hi @shas95

 

My apologies for the lack of updates on this one - I've just contacted our suppliers on your behalf and provided further information here.

 

Best wishes

 

Dave

shas95
Newbie
Posts: 8
Registered: ‎05-02-2013

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

Hi

Can I have an update on what’s going on? Engineer was scheduled yesterday but didn’t arrive at my property.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 466
Fixes: 128
Registered: ‎27-04-2007

Re: No dial tone but phone is ringing and I can hear the phone ringing when I answer

Hi there, 

 

The engineer wasn't scheduled to visit you as we've identified an external fault. An engineer attended on the 22nd and found that the fault was actually underground which means another engineer with the appropriate training needs to be assigned to the job. 

 

I've contacted Openreach to chase this up and it's due to be worked on Monday so I'm really sorry for the extra delay but we should ahve theis resolved then for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team