No Phone and intermittant broadband

[#1]

A lot of it really depends on the nature of the fault. If the issue is thought to be a danger to the public, so perhaps a loose overhead cable - these are dealt with as a higher priority.
An engineer is now working on this fault, we're expecting this to be resolved shortly.

[#2]

An update on this, an engineer has been investigating this issue and dig work is required to get access to the faulty piece(s) of cabling to resolve the issue.
Our Faults Team will be in touch to advise on the expected resolve time on this. I'm sorry it's not better news.

[#3]

Thank You
The situation has not improved as expected.
The BT men finally arrived yesterday afternoon and dug two holes down to the cable. At that point I  had no phone but the internet working slowly.
Eventually they said they could not fix the fault - needed new stretch of cable but that they would leave it as it had been so at least I had  internet connection.
They went away saying nothing would be done until at least Monday.
And guess what  !!  - I now don't even have any internet connection and have no phone as before. !
I have had to come to  the nearest town to send this.
Not happy at all. It seems everything revolves around BTOR in the end.
And we as pensioners are stuck here in the middle of no where with no connection with the outside world.
John Robinson.

[#4]

Hi johnrobinson,
Really sorry for the issues you're experiencing. I've passed this to our Faults managers to ensure that this is chased up for you today. I can only apologise that there's a delay in resolving the issue. If you have a mobile number for our Faults team to keep you updated on please send me a PM with this and I'll ensure it's passed on.

[#5]

Quote from: johnrobinson

I live in an isolated spot. and we are pensioners. No mobile signal

[#6]

Spotted that, jelv. However, if the OP can provide us with their number then when/if they do travel to places with signal they'd get any updates coming through

[#7]

Everything sorted yesterday Yippee !! Engineers found and repaired two bad joins after digging several holes. All back to normal and you dont realise how muh you need a phone !!
Broad band slow at 1 meg yesterday but sudenly shot up to three this evening !!
Hope it stops that way
THANKS FOR ALL HELP pLUS NET STAFF and for putting up with my frequent moaning calls !!
CheersJohnR

[#8]

If you could post your router stats we could tell you if there is more speed to come.

[#9]

Wouldnt know what a router stat is if it hit me in the face ! Sorry.
Not sure about the  inference about OAP,s  going out somewhere to be able to get a signal. We don;t go out ! Not sure about ringing from my mobile in the nearest town with a half hour call wait time either. Suppose I could use the library  computers if I can get to the village.
Cheers
JR

[#10]

Our suppliers have cleared this fault, can you confirm that this has been resolved for you?

[#11]

I've got the same problem as of this afternoon, no phone and broadband coming and going. Luckily I'm not in an isolated spot but I am disabled which in itself is isolating for me. Have been told an engineer will be out Monday morning. Oh well, not much choice!

[#12]

Quote from: johnrobinson

Wouldnt know what a router stat is if it hit me in the face ! Sorry.

If you are using a Plusnet supplied router http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 gives the stats.

[#13]

Chris
Yes all resolved and working at the moment. Will try the router thingy later.
JohnR

[#14]

Jelv
Is this what you mean?
DSL Connection 
Link Information
   

Uptime: 1 day, 5:35:58

DSL Type: G.992.1 annex A

Channel mode: Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]: 996 / 3,616

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,616

Data Transferred (Sent/Received) [kB/MB]: 0.00 / 194.90

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 31.0 / 49.0

SN Margin (Up/Down) [dB]: 21.0 / 7.5

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 27 / 0

Loss of Signal (Local/Remote): 327,679 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 327,716 / 0

FEC Errors (Up/Down): 84 / 52,950

CRC Errors (Up/Down): 99 / 234

HEC Errors (Up/Down):

[#15]

Hi John,
Yes these are the right stats.  I'm sad to report that you are not yet "out of the woods".  Your synch speed is low for your line's attenuation and the local error / LoS rate it quite high.
Are you connected to the master socket?
Is there any noise on the line - 17070 option 2.