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New phone account...

PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

New phone account...

HI,
My daughter had a BT line a while back but went over to using her mobile on a pay-as-you-go basis so she never had to worry about big bills.  She's had broadband via a local wireless provider but the service he's providing has now got to the point where she wants to move to another provider.
After making enquiries on her behalf BT tells me her line 'has ceased' - and the re-connection charges for the line is £124.99 incl VAT.  Furthermore they state 'once the payment is made you will be in a 12 month contract with BT'.
Now the obvious question - is there a cheaper way of getting this line 'unceased'...
If there's something in this forum relating to this - my apology - I did look but couldn't find anything...
Thanks,
dad  (who will probably finish off paying the bill anyway...)
11 REPLIES 11
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: New phone account...

Hi there,
If the line is actually ceased we can do a new provide for £105, and a monthly contract.
However, it may be that there's a stopped line in the property in which case we could reconnect it for £38.75, again with a monthly contract.
If you'd like to PM me the full address I can check for you and give you a definitive answer. Smiley
chillypenguin
Grafter
Posts: 4,729
Registered: ‎04-04-2007

Re: New phone account...

And don't forget to claim your referral, that should get you 75p to £1 off your bill per month.
PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

Re: New phone account...

Hi Mandy,
Thanks for that - I've PM'd you...
chillipenguin - I'll hapilly take that referral - since I'll probably be paying for the thing anyway!
John
Mand
Grafter
Posts: 5,560
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Registered: ‎05-04-2007

Re: New phone account...

Strange, I don't seem to have your PM. Would you be able to resend it?
PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

Re: New phone account...

Hi Mand,
Oh, wonder what happened...
I 'think' I did all the right things, anyway have mailed you again, see what happens this time.
Thanks,
John
PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

Re: New phone account...

Mandy - speak to me !!!
Did you get my PM - or did that one disappear into a black hole as well...
John
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: New phone account...

Hi John,
Mand's away from her desk at the moment, so I've just sent her an IM message to remind her of this thread.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: New phone account...

Hi there,
I got the second message, so thanks for that. Smiley
Checking the systems the only available option is a new line, which means that any line there previously has been fully ceased as opposed to just 'stopped'.
To connect the line we would charge £105. However you would then have a monthly contract.
PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

Re: New phone account...

Hi Mand,
Is that £105 plus vat - if so it's pretty much the same as what BT wanted...
They (BT) do require a 12 month contract though, I seem to remember.
Thanks for checking it out for me.
John
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: New phone account...

Hi there,
It's £105 inclusive of VAT, and a monthly contract.
BT Retail charge £124.99 plus a 12 month contract as standard AFAIK.
PNnewbie
Rising Star
Posts: 314
Thanks: 7
Fixes: 2
Registered: ‎04-07-2008

Re: New phone account...

Thanks Mand,
I'll tell her - probably finish off paying for it myself anyway!