New number allocated

[#1]

Hello there, I've helped my Aunt transfer to PlusNet phone and broadband last night. I've an email this morning that says she will get a new number....how do I get for her to keep her existing one? Best regards.

[#2]

@upmyway 

That has to be set up when you sign up. It is not always possible unless the number was originally issued by BT.

Unless a Plusnet staffer comes along you need to ring in. In all likelihood the existing order will have to be cancelled and the process started again from scratch.

[#3]

Hi @upmyway

Thanks a lot for reaching out and I'm sorry to hear this. Please send me a PM with the username that's been created, along with the number that she's hoping to keep and I'll get this sorted.