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New line installed but still not activated...

arfyarfy
Not applicable
Posts: 2
Registered: ‎31-08-2013

New line installed but still not activated...

Hi, I had a BT engineer install a new line at my house yesterday morning and was hoping to be up & running with my phone and BB by now but nothing so far... So I called plusnet 1st thing this morning and was told it will be activated today but I'm still eagerly waiting for the magic to happen! Huh
Just wondering how long does it typically take to have phone & BB activated after a new line has been installed?
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: New line installed but still not activated...

do you have a dial tone - if not then you are waiting for BT Openreach to do the necessary work at the exchange
arfyarfy
Not applicable
Posts: 2
Registered: ‎31-08-2013

Re: New line installed but still not activated...

Oh right, no I don't have a dial tone as yet.. but being a weekend now are BTopenreach likely to get it sorted at the exchange today? Feels like I may have to wait a little while longer.
AKag3nt47
Grafter
Posts: 28
Registered: ‎20-08-2013

Re: New line installed but still not activated...

the engineer does need to do some wire connecting at your local exchange sometimes... anyway i assume your broadband is live by now though :]
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New line installed but still not activated...

Hi arfyarfy,
Looks like you've been able to connect to the service, hope all is working for you? Please let us know if not.