We lived in the country with frequent power cuts. A copper line was still needed for medical reasons when the internet was upgraded. PlusNet arranged with Openreach to add an extra line so that we had a light internet connection with the phone and kept the separate higher spec line. Bereaved and disabled forced a move into town to a smaller flat. I now had the chance of full fibre with PlusNet but no phone. They said I could migrate to EE. That seemed the only option. I had an old desktop computer which did not have wi-fi but had everything on and a new computer to replace it but not yet set up. Also an old laptop which was able to pick up the not very strong wi-fi in the building. I desperately needed to access my old computer. Reluctantly I contacted EE. They were quick to arrange an account, expensive I thought. My only phone is a basic PAYG Nokia flip phone used only for emergencies when out. They wanted to offer me add ons and I was passed to someone else to deal with that. When I said I didn't want add ons I was cut off and no call back. EE sent equipment, including a wi-fi link for a computer that couldn't use wi-fi. They were supposed to have Openreach check the connection in the flat and, if OK, to come and connect it as I was unable to do so. I had picked up something about difficulty contacting Openreach. After 10 days and difficulty contacting EE I asked PlusNet to come in with the internet connection. They opened an account immediately and, within an hour I had contact from Openreach and the earliest possible connection date was setup and completed. I was live, thank goodness. PlusNet were unable to complain to the BT Group so, after a difficult search found the CEO for Consumers and wrote to her. I congratulated her on her message about what the group were achieving and then asked why they discriminated against their own group customers with PlusNet. She sent the letter to PlusNet who contacted me. They said, as they had before, that they wanted to supply the phones. Then explained they have the technology, what they don't have is updated accounting which is different with the voip phones and updating it all is very expensive and, as yet, they did not have the funding. They could not recommend a phone provider who could piggy back on their connection but to ask here, in the forum, if any of you knew such a provider. They did say some equipment might be needed, I presume, to connect the home phones to it. So, her I am, asking if you know any reliable company who could do that.?
