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Moving phone to PN - BT Direct Debit Query

huntylch
Newbie
Posts: 8
Registered: ‎26-02-2009

Moving phone to PN - BT Direct Debit Query

Just had an email from PN to say my Home Phone move from BT is in process and should take 7-10 days. 
I currently pay BT via direct debit, does anyone know if they will send a final bill or when it's safe to cancel the DD (If I remember rightly BT Direct Debits are charged in advance)?
10 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Moving phone to PN - BT Direct Debit Query

Not that recent but when I changed over I did not have to tell BT, all as smooth as could be and a rebate was paid within the month
huntylch
Newbie
Posts: 8
Registered: ‎26-02-2009

Re: Moving phone to PN - BT Direct Debit Query

Cheers, thats good to hear.
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: ‎13-04-2007

Re: Moving phone to PN - BT Direct Debit Query

I used to pay BT by quarterly DD and leaving them also went smoothly.
They notified me what my final bill would be and also cancelled DD after taking their payment.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re:Moving phone to PN - BT Direct Debit Query

Hi there,
You'll normally get a letter from BT asking you to stay, but once the transfers complete they'll refund you any unused subs and cancel your DD.
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Moving phone to PN - BT Direct Debit Query

And be prepared for a letter from BT every couple of weeks asking you to return. For some odd reason they think I moved to Virgin and keep telling me how much I could save if I moved back Cheesy
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Moving phone to PN - BT Direct Debit Query

I've never had any communication from BT since I transferred my phone to Plusnet well over a year ago now.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Moving phone to PN - BT Direct Debit Query

nor have I
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Moving phone to PN - BT Direct Debit Query

Matbe I'm a valued customer Grin
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: Moving phone to PN - BT Direct Debit Query

At the rates we have to pay for our Home Phone and Broadband we should all be valued customers!!
Community Veteran
Posts: 1,210
Thanks: 29
Registered: ‎01-08-2007

Re: Moving phone to PN - BT Direct Debit Query

We're still getting begging letters from BT, latest one this weekend, over 18 months after going over to PlusNet for line rental! One of those seemed to think we were with Virgin too and told us how much we could save, but most are just pleading for our custom again.
Plusnet user since November 2003
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