Being listed in BT Phone Book
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Being listed in BT Phone Book
07-01-2009 11:16 AM
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At the moment they are with Orange, and so cannot get listed.
Re: Being listed in BT Phone Book
07-01-2009 11:30 AM
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Do they want to be listed in the BT phone directory?
We'll be able to submit an order to either be listed, or not.
Re: Being listed in BT Phone Book
07-01-2009 11:36 AM
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Once their Orange contract is up, they want to move to PlusNet and be listed in the phone book - only after they'd switched to Orange were they told that they can't now be listed - So your reply is another positive reason from them to move

Re: Being listed in BT Phone Book
07-01-2009 11:39 AM
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Re: Being listed in BT Phone Book
07-01-2009 3:57 PM
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If you're NOT listed on transfer you won't be unless we place an order to make it so.
So, Username, your friend would have to transfer, and then request the listing change to ensure they are listed in the Directory. Worth mentioning also that residential customers can only have one listing, a personal one (I mention this because BT allow dual listings, for people running offices from home and such, with us you would have to be on a business line to have more than one directory listing).
Re: Being listed in BT Phone Book
07-01-2009 6:02 PM
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I too had assumed that if one changed provider, then this situation remains - but I don't recall the question being asked when I moved to PN Homephone.
Is it possible to double check if I'm still ex-directory.
I know some other phone providers have tripped up over this and people found themselves listed
Mal
Re: Being listed in BT Phone Book
07-01-2009 6:22 PM
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We should be able to fnd this out for you tomorrow. Alternatively, you could raise a ticket and our Home Phone people should be able to tell you easily enough.
Re: Being listed in BT Phone Book
07-01-2009 7:55 PM
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Mal

Re: Being listed in BT Phone Book
07-01-2009 9:07 PM
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Having just checked the BT directory enquiries pages I see that I am listed. Have raised a ticket and hope that it will be dealt with ASAP.
Re: Being listed in BT Phone Book
07-01-2009 9:21 PM
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http://www.thephonebook.bt.com/publisha.content/en/search/residential/search.publisha

Re: Being listed in BT Phone Book
08-01-2009 8:45 AM
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Re: Being listed in BT Phone Book
08-01-2009 10:04 AM
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I've flagged this for Mand. I'll try and have a word with her when she gets back to her desk.
Re: Being listed in BT Phone Book
08-01-2009 10:18 AM
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To clarify my earlier point, when you transfer into us on a standard transfer the directory listing is unchanged. So if you were ex-directory before you still will be, and if you were listed before you still will be.
For manual orders this is slightly different, and it's worth specifying if you'd rather be ex-directory as listed is the default choice.
Re: Being listed in BT Phone Book
08-01-2009 11:24 AM
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Quote from: Mand To clarify my earlier point, when you transfer into us on a standard transfer the directory listing is unchanged. So if you were ex-directory before you still will be, and if you were listed before you still will be.
For manual orders this is slightly different, and it's worth specifying if you'd rather be ex-directory as listed is the default choice.
In theory this is the way its supposed to happen, but I have seen it several times that if your ex-directory switching to another provider seems to get the number listed again. There was something about this on the TV recently with a competitor of plusnet.

Re: Being listed in BT Phone Book
08-01-2009 1:23 PM
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Is it possible for this procedure to be looked at by PN so that people can be made fully aware?
As it is, my listing is in the latest directory when my number and address have not been in the book for many years and it is not really my fault - just didn't know until it was raised here. Not too pleased but will have to live with it until the next issue of the BT directory. Presumably the BT website can be updated quickly?
I have contacted my referrals and one of the manual applications is in the directory and this is OK with her (it was before the changeover). Another is ex-directory and was before so that's OK too (hers must have been an automatic transfer).
It does need to be clarified because there are folk out there for whom it is important not to be listed.
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