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Moving house transfer

annique
Not applicable
Posts: 1
Registered: ‎23-04-2015

Moving house transfer

Not sure if this in the right place but I'm moving soon and want to transfer my phone and broadband to my new property. There does not seem to be an active line at the property (line is dead) will I be charged for reactivating this/installing a new line as an existing customer?
any advice helpful
Thanks
2 REPLIES 2
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Moving house transfer

I think it depends on the status of the telephone line asset in your new property. If you give the House Move team a call on 0800 432 0200 they should be able to check this for you.
David
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Moving house transfer

As per what spraxyt has put if you call our house moves team we'll be able to check and get the ball rolling for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team