Move Master Socket

[#1]

Good evening, our broadband is being activated on the 14th. We need the master socket moving from our lounge to the study. Can anyone help how to go about this please

[#2]

@ph0enix1962 Welcome to the forum. Do you currently have a broadband service at the property - if so, what service is it, and what service are you taking from Plusnet?

If you are currently on a service via your master socket, and your new service is going via the same route, you will have to arrange the re-location either via your current ISP - before the 14th, or after, through Plusnet. Be aware, Openreach, who will do the work, charge £160.00 + VAT.

[#3]

@ph0enix1962 

Do you have a phone extension in the study?

If you have, you could use that instead of the MS to connect. You might lose a bit of speed but otherwise it should work.

Brian

[#4]

Hi bmc

We do not. We have an extension running off the Master to one of the bedrooms. We dont need that, maybe running an extension to the study instead and putting on a new face type with the dual socket that has a RJ11 ( i think that what the router connection is ) The long story is that Vodafone was our ISP and after our house move on the 28th July the line was activated by Openreach on the 5th August. It has never worked and Vodafone support was woeful so we binned them and went with PlusNet. 

[#5]

@ph0enix1962 Running broadband from an extension is never a good idea (sorry @bmc  ), and as I said Master Socket relocations have to be done by OR it is their equipment - or at least the wiring behind it is.

[#6]

Would an ex BT enginner be authorised to move it ? Vodafone have said they can't help me

[#7]

He wouldn't be 'authorised', but would probably do as good a job.

[#8]

I think i will bite the bullet and get an engineer other than Openreach. Like i say i can't get anywhere with Vodafone helping me even getting a job raised with openreach, they are useless, roll on next Thursday when we are activated with Plusnet. Only so long i can work from home tethered to 5G on my phone

[#9]

Nothing wrong really with an extension if you do it properly. 😎

After all you're only adding a few metres onto a typically 1km or more cable run.

And if you're closer than that it really won't make any difference at all!

Alternatively put the router at the master socket and extend your in-home network as appropriate. Probably easier and cheaper.

[#10]

@ph0enix1962 

Depending on why "it never worked" Plusnet may or may not be better (at least until you have had an engineer visit).

I do wonder if there is an existing wiring fault.

If you have (or can borrow) a traditional landline phone do you get dial tone or at least the impression the circuit is live?

Any copper delivered service is probably going to be relatively short term as Openreach are aiming at fibre provision for the vast majority of addresses by next Christmas.

[#11]

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@markhawkin wrote:

Any copper delivered service is probably going to be relatively short term as Openreach are aiming at fibre provision for the vast majority of addresses by next Christmas.

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... the FTTP fibre-optic cable is likely to enter the house at ground level, and follow the path of the existing copper landline.

Therefore as the new ONT would appear indoors where the existing Master Socket is,  it would make more sense to NOT move the Master Socket, or add a xDSL extension, but instead install the router next to the Master Socket (and future ONT), and then get a cable installer to run an ethernet cable from the router to upstairs in the study, then fit an ethernet switch and/or wireless access point in the study.

.

[#12]

That does make a lot of sense to get it working where it is now as i do need to get a CAT6 to the garage for the Solar install, Zappi and cameras, thank you

[#13]

@ph0enix1962 

CAT 6 is fine but the central separator makes it relatively stiff, CAT5e is good enough for 1000Mbps up to 100M and is more flexible.

[#14]

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@markhawkin wrote:

Any copper delivered service is probably going to be relatively short term as Openreach are aiming at fibre provision for the vast majority of addresses by next Christmas.

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No they are not. They are switching off the PSTN phone network which runs over copper. The FTTC (and ADSL) broadband that also runs over copper will continue.

ADSL will be phased out around 2030, and FTTC some time after that. FTTP coverage will be increased, but it will never get to 100% - so some areas (such as mine) are unlikely to ever get OR FTTP. 

[#15]

Hi @ph0enix1962 

Thank you for your recent message. We can absolutely make arrangements for the master socket to be relocated via Openreach, as @jab1 alluded to in this thread the cost would be £160.

Should you wish to go ahead please let us know and we will arrange to get in touch once the activation has been finalized to book out the engineer and take the payment.

Thanks

Lee