cancel
Showing results for 
Search instead for 
Did you mean: 

Mop Up of Incorrectly Charged Calls

paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Mop Up of Incorrectly Charged Calls

It looks as though most of the calls that were incorrectly charged for recently have been credited back.
However, on my mother in law's account, there is a call that lasted for over an hour but has still been charged for the full duration and not just the "extra bit" over 60 mins.
013xx xxxxxx    01/12/2008  22:14:12  01:53:00  £3.37
Will these calls be mopped up later?
7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Mop Up of Incorrectly Charged Calls

Yes, the problem is currently in the clean-up phase. Have a look at the service status here.
[quote=Service Status]A fix is in development to to apply refunds or a credit to customers who have been, or are yet to be billed incorrectly.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Mop Up of Incorrectly Charged Calls

Thanks Chris.
I was just a bit worried that these calls (ones of over an hour in duration) may have been missed as all the other inclusive calls (of less than an hour) on the account are now showing correctly as £0.00.
Looks like it's all in hand Smiley
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Mop Up of Incorrectly Charged Calls

I am a heritage customer and still no change, no updates to call, no charges removed and I was the first person to report it
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Mop Up of Incorrectly Charged Calls

What about the fix for those of us who haven't had any calls listed since the 27th Nov
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Mop Up of Incorrectly Charged Calls

Quote
Home Phone
Posted on: Friday 12 December 2008, 13:28
This is an update to the previous announcement regarding this problem. This can be seen in full at http://usertools.plus.net/status/archive/1229002436.htm
Our suppliers rolled the fix last night and we are now able to connect to the servers in order to download the necessary call information.
Still no calls showing up after the 27th - what is the time-scale for the data to be updated
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Mop Up of Incorrectly Charged Calls

You forgot the tag that said resolved Jim.  Shall I come and dance round the Xmas tree with you, then perhaps we will get some action  Sad Sad Angry Embarrassed
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Mop Up of Incorrectly Charged Calls

Santa Claus and a cow in a festive hat - words fail me  Crazy