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Master socket move request

FIXED
dgreen157
Newbie
Posts: 2
Registered: ‎31-07-2022

Master socket move request

Hi

We would like to arrange to have the master socket in the house moved to a more convenient location. I have seen a few requests on these forums to start this process. Can you please assist?

Thanks

6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,338
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Master socket move request

Champnet
Aspiring Hero
Posts: 2,633
Thanks: 997
Fixes: 13
Registered: ‎25-07-2007

Re: Master socket move request

This may be a members forum but there’s no harm in @dgreen157 asking for advice.

Someone must know the procedure having been through it.
Who know’s, a member of the Plusnet staff may pick this up and start the ball rolling.

RealAleMadrid
Aspiring Hero
Posts: 2,738
Thanks: 1,414
Fixes: 59
Registered: ‎07-07-2009

Re: Master socket move request

@dgreen157  If you arrange this through Plusnet who will then order it via Openreach it will cost you an extortionate price of £160. You would do better to find a local qualified electrician or retired BT engineer who hopefully would charge a lot less.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Master socket move request

Hi there,

If you're happy for an Openreach engineer to move your master socket for £160, let me know and I'll raise a ticket for you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
dgreen157
Newbie
Posts: 2
Registered: ‎31-07-2022

Re: Master socket move request

If you can raise a ticket for an Openreach engineer to move the socket that would be great. Thank you for your help.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: Master socket move request

Fix

Cool. I've raised the ticket which you can reply to by going Here Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet