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Master socket move request

FIXED
battlebrother13
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-02-2022

Master socket move request

I need to move my BT Master Socket to a more convenient location. I am aware there will be a cost involved, I tried to find a way to request this via the contact us page but I couldn't find anything so I am posting on here as I have found other people have done the same.

Please can someone send me a private message to start the process?

Thanks

6 REPLIES 6
bmc
Hero
Posts: 3,475
Thanks: 1,175
Fixes: 52
Registered: ‎28-02-2017

Re: Master socket move request

@battlebrother13 

A staff member will pick this up in due course.

 

I believe the charge is £160

 

Brian

 

 

battlebrother13
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-02-2022

Re: Master socket move request

Hi,

I have heard nothing further to this, can you give me an idea of when I can expect someone to be in touch?

 

Thanks

bmc
Hero
Posts: 3,475
Thanks: 1,175
Fixes: 52
Registered: ‎28-02-2017

Re: Master socket move request

@battlebrother13 

I'm tagging a memebr of staff @Gandalf  who appears to be online at the moment. Hopefully he or one of the others will pick up soon.

 

Brian

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: Master socket move request

Fix

Hi @battlebrother13

I'm really sorry for the delay.

I've created a ticket on your account you can view & respond to by going Here.

For future ref though when contacting us, you can call us on 0800 432 0200 or message us via Facebook or Twitter as we're happy to help over there too.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
battlebrother13
Newbie
Posts: 3
Thanks: 1
Registered: ‎22-02-2022

Re: Master socket move request

Cheers

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Master socket move request

The appointment is all booked in @battlebrother13, thanks a lot for getting in touch. Smiley

 Adam
 Plusnet Help Team - Leeds