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Lost Caller ID function

FIXED
JacobSladder
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-02-2023

Lost Caller ID function

I have Caller ID attached to my account but it has never worked since I joined Plusnet. Other forum cases seem to relate to a fault related to transfer from another provider. How do i escalate to get this looked at, since my trandsfer to Plusnet stemmed from an aborted switch to Virgin Media (dont't EVER go there!!!!) three weeks after my contract with Talk Talk ended. I had a period where I had no landline and it was in a sort of suspended state - I was even advised that I may havd to have changed my landline number of 30 years. Guidance appreciated.

6 REPLIES 6
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Lost Caller ID function

Afternoon @JacobSladder 

I'm sorry to hear that your caller display isn't working.

Looking at our systems it's active on our end but not our suppliers.

I've placed a order to get it active for you and it should be up and running within a couple of hours 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JacobSladder
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-02-2023

Re: Lost Caller ID function

Okay. I've just had notification that my Caller ID and Voicemail services have been removed! Is that part of the fix or has someone been a little bit trigger happy? Thanks

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Lost Caller ID function

Fix

That certainly shouldn't have happened!

I've readded it on our end and it's now active on our supplier's end as well.

Can you try it and see if it's working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JacobSladder
Newbie
Posts: 3
Thanks: 1
Registered: ‎17-02-2023

Re: Lost Caller ID function

Just made a test call from my mobile and it's now working. Thanks for your help

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Lost Caller ID function

Great stuff!

If you have any further issues let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mav
Moderator
Moderator
Posts: 22,327
Thanks: 4,716
Fixes: 513
Registered: ‎06-04-2007

Re: Lost Caller ID function

Moderator's note by Mike (Mav): The fix has been changed to @MatthewWheeler as per message #4.

Forum Moderator and Customer
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