Landline (therefore broadband too) went dead Thursday evening 14/03. No dial tone at master socket. Checked with two neighbours - they both have dead BT lines down at the same time. I have since found out that there are other dead lines around the Highgate area, two other people I know of for certain plus a school, and I have heard rumours of more....
So... Having initially reported the fault on Friday and got an engineer visit booked I get back to PlusNet on Monday to say that it sounds like a generalised issue so an engineer is probably unnecessary. I also asked if there was no information... Seems not, and apparently I have to stick around tomorrow to wait for what is almost certainly a pointless visit.
Anyone out there have any information? It seems amazing that I am not finding reports of a fault and there is no mention on the service status page. BT site also very quiet about this.
Why is customer communication often so difficult?
(Sent via Virgin Media)
