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London N6 (Crouch End exchange?) fault March 2013

Posts: 1
Registered: ‎19-03-2013

London N6 (Crouch End exchange?) fault March 2013

Landline (therefore broadband too) went dead Thursday evening 14/03. No dial tone at master socket. Checked with two neighbours - they both have dead BT lines down at the same time. I have since found out that there are other dead lines around the Highgate area, two other people I know of for certain plus a school, and I have heard rumours of more....
So... Having initially reported the fault on Friday and got an engineer visit booked I get back to PlusNet on Monday to say that it sounds like a generalised issue so an engineer is probably unnecessary. I also asked if there was no information... Seems not, and apparently I have to stick around tomorrow to wait for what is almost certainly a pointless visit.
Anyone out there have any information? It seems amazing that I am not finding reports of a fault and there is no mention on the service status page. BT site also very quiet about this.
Why is customer communication often so difficult?
(Sent via Virgin Media)
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: London N6 (Crouch End exchange?) fault March 2013

Hi there, looks like we've recieved a note on the fault that shows our suppliers believe it to be cleared - hope that's the case? Please let us know, cheers.