Line rental, annual?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: Line rental, annual?
Re: Line rental, annual?
28-01-2014 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Line Rental Saver is payable in full, in advance
Line Rental Saver is non-refundable
Line Rental Saver provides 12 months standard phone line rental. Call plans, non-inclusive calls and call features will be billed each month
In the event of a house move, Line Rental Saver can be transferred to the new phone line without penalty
If you cancel Line Rental Saver within ten calendar days of your order you will get a full refund of your advance payment
(my highlighting)
and the Home Phone FAQ for Call Plan "Plusnet Weekends" states Not available with Line Rental Saver. Customers on this plan will be switched to Line only if Line Rental Saver is taken
So, where's the confusion?
Using a TP-Link Archer VR600 modem-router.
Re: Line rental, annual?
28-01-2014 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Line rental, annual?
29-01-2014 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
New customers taking out LRS should not be allowed to use any call package, i.e. Anytime, Weekends, etc. It apears that it is possible that some customers can move onto these call packages after purchasing LRS. This is not by design, it's a problem. As such, I have raised a problem on our internal systems and this will be rectified. After that point, no new customers on LRS will be able to use a call plan.
Please advise if there is any ambiguity in this statement!
Edit: Please see http://community.plus.net/forum/index.php/topic,123040.msg1068307.html#msg1068307
Re: Line rental, annual?
29-01-2014 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So am I safe to assume that existing customers taking out LRS should have some calls included? I don't mean renewing, but for the first time after previously not having LRS.
The reason I ask is that there have been problems with my account, after renewing existing LRS, with it being applied, not applied then finally being applied with some random renewal date. The foregoing after I received a partial refund of LRS payment.
So, if I decide, as an existing customer, to pay LRS, on some future date, will any calls be included?
I hope the above makes sense.
Re: Line rental, annual?
29-01-2014 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Line Rental Saver for new customers is Line Only.
Customers who already have it may have one with Evenings and Weekends on.
Call packages *can* be added to LRS.
Quote Line Rental Saver is payable in full, in advance
Line Rental Saver is non-refundable
Line Rental Saver provides 12 months standard phone line rental. Call plans, non-inclusive calls and call features will be billed each month
In the event of a house move, Line Rental Saver can be transferred to the new phone line without penalty
If you cancel Line Rental Saver within ten calendar days of your order you will get a full refund of your advance payment
This is CORRECT.
Ben, this info has come directly from the propositions team.
Re: Line rental, annual?
29-01-2014 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Both Ben and Chris agree that call plans *can* be added to LRS
The outstanding question is: Is this a loophole which will be closed or is it intended that call packages can be added to LRS
I need to know the answer soon so that I can cancel my impending transfer over to PN phone (and fibre) if I can't add Anytime calls to LRS.
Re: Line rental, annual?
29-01-2014 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You also write "can" rather than "may". There is a difference.
It really is very unclear - or is that the intention?
Re: Line rental, annual?
29-01-2014 11:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Line rental, annual?
29-01-2014 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What would I, as an existing 'phone and broadband customer, without existing LRS, have to pay upfront?
Would that include any calls or would, say evening or evening and weekends have to be added as an extra to that initial payment?
Re: Line rental, annual?
29-01-2014 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Features/Plans/Calls are billed monthly.
Re: Line rental, annual?
29-01-2014 12:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Interesting, because my info came from Props team too. I'll catch up with you to discuss further.
Re: Line rental, annual?
29-01-2014 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you pay your rental monthly, then you get weekend calls included, but you pay for calls during the week.
If you switch to LRS, then you lose the free weekend calls, and you cannot add them back in. The only call plans which are optionally available with LRS are the Anytime ones.
But in the Plusnet's 'Terms&Conditions' it says that if you take LRS, then you have to take a call plan -
"Line Rental Saver Service Terms
Line Rental Saver is available to new and existing Plusnet residential customers for a single advance payment of £137.88 (inc VAT) if taken out on/before 7th May 2013 and £131.88 if taken out on/after 8th May 2013.
If you cancel Line Rental Saver within seven working days of your order you will get a full refund on your advance payment to the debit or credit card you paid with. Otherwise the Line Rental Saver charge is non-refundable.
Line Rental Saver must be taken with a Plusnet calling plan.
Line Rental Saver provides 12 months standard telephone line rental with no minimum contract term for a reduced equivalent monthly charge of £11.49 if taken out on/before 7th May 2013 and £10.99 if taken out on/after 8th May 2013.
Line Rental Saver taken out on/before 7th May 2013 includes evening and weekend landline calls as standard, Line Rental Saver taken out on/after 8th May 2013 includes no calls as standard."
Re: Line rental, annual?
29-01-2014 12:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote What would I, as an existing 'phone and broadband customer, without existing LRS, have to pay upfront?
If your line rental is £14.99 and you add LRS your options for call plans are:
Evening and Weekends (included)
Anytime
Anytime International
Line Rental Saver in this instance would be £137.88 up front. You'd then pay monthly for whichever of the above call plan you add.
If your line rental is £14.50 and you add LRS your options are:
No calls (included)
Evening and Weekends
Anytime
Anytime International
Line Rental Saver in this instance would be £131.88 up front. You'd then pay monthly for whichever of the above call plan you add.
Re: Line rental, annual?
29-01-2014 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And, so far as I can tell from the T&Cs, the £137.88 LRS price has not been available since May 7th 2013.
Re: Line rental, annual?
29-01-2014 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page