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Line fault

Sandra1
Interested
Posts: 2
Registered: ‎15-07-2017

Line fault

I have proved line fault unable to report it Plus Net wait time 30 minutes using my mobile!!! Unable to email to report fault. Can anyone suggest how I can contact Plus Net?

 

 

3 REPLIES 3
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Line fault

use the phone troubleshooter https://www.plus.net/my-account/tools/phone-troubleshooter

note that calls to 0800 numbers are free on mobiles

Sandra1
Interested
Posts: 2
Registered: ‎15-07-2017

Re: Line fault

 

Thank you for the link my line was checked and an external fault was confirmed. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,543
Fixes: 1,512
Registered: ‎21-04-2017

Re: Line fault

We should receive an update within the next 48 hours, hopefully it's a quick fix.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet