One leg DIS fault?

[#1]

I seem to have a common problem - no dial tone on the phone but BB works at about 60% speed. I know - I should phone support (using what phone?) but it always takes ages to get through and I'm reluctant to use a friend's phone for that reason. Is there any way to report the fault online?

[#2]

Hi there

You should be able to test your phone line here.

At the moment, I don't believe that the result at the end of the test is very informative. If the troubleshooter detects an external fault it'll report it to Openreach automatically and it will raise a ticket here for our faults team to follow up on.

I hope this helps

Anoush

[#3]

Already tried this several times and get the message

The result of your line check is unclear.

with the advice to phone support for more information.

So I'm still stuck!

I do however know that there has been some roadworks in the neighbourhood and it could well be that this has caused the fault.

[#4]

Since the above, I've been able to chat online with a Plusnet agent as a result of which a fault notification has been raised with Openreach. So hopefully the fault will be rectified soon.

[#5]

It looks like the fault was rectified on the same day

Let us know if you have any further issues.